BASIC INFORMATION ABOUT THE SELLER
Name: Etno Nova j.d.o.o.
Registered office: Palinovečka ulica 43, Zagreb
OIB: 43032507074
MBS: 81359102
REGISTRATION NUMBER (nkd): 5383226
Share capital: €1.33
Jurisdiction: Commercial Court in Zagreb
RBA account IBAN: HR1524840081135195444
Email address: info@superknjiga.com
Telephone number: +385 01 5516 072
The price of the call and the billing unit for calls are charged at the price of calls to fixed networks of the user’s telecommunications operator
The consumer, in the capacity of the buyer and Etno Nova j.d.o.o. in the capacity of the seller, they conclude a
PURCHASE AGREEMENT
Legal entities as buyers are subject to the application of the Obligations Act and the Electronic Commerce Act, and the Consumer Protection Act does not apply to them. These General Terms and Conditions apply to legal entities in the part relating to the main characteristics of the product, the procedure for concluding a contract, the price of the product, the method of payment and shipping of the product, the description of the method of delivery of the product and delivery costs, general information, warranty and service conditions, loyalty club, disclaimer of liability and the moment of concluding the contract. The seller may, at its discretion, provide the legal entity with the rights of a consumer buyer in each specific case.
The user is a person who uses the superknjiga.shop website, as well as every buyer and visitor to the superknjiga.shop website
Concluding a purchase agreement via the superknjiga.shop website is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of the European Union directives. Concluding a contract via the superknjiga.shop website constitutes concluding a distance contract.
These General Terms and Conditions also constitute a pre-contractual notice and apply to the conclusion of a purchase contract if the buyer is a consumer, or any natural person who concludes a legal transaction or operates on the market outside of their trade, business, craft or professional activity, and if the contract is concluded between a trader and a consumer within the framework of an organized system of sales or provision of services without the simultaneous physical presence of the trader and the consumer in one place, whereby up to the moment of concluding the contract and for concluding the contract, one or more means of distance communication are exclusively used.
Means of distance communication are all means that can be used to conclude a distance contract without the simultaneous physical presence of the trader and the consumer, such as the Internet and e-mail.
The contract is concluded when the seller accepts the buyer’s offer, and everything stated on the Etno Nova j.d.o.o. website constitutes an invitation to place an offer. The seller may terminate the purchase contract if the buyer does not pay the purchase price, and is not obliged to deliver the product until the moment of receipt of the purchase price, except in the case where the buyer has chosen the method of payment by cash on delivery. If the buyer does not collect the shipment for some reason and it is returned to the seller, the seller will repeat the delivery 2 more times and after a total of 3 unsuccessful delivery attempts, the seller will no longer repeat other deliveries.
An integral part of these General Terms and Conditions are the General Terms and Conditions for the Protection of Personal Data.
The content of the superknjiga.shop website is available in Croatian. The official language for concluding a purchase agreement is Croatian.
MAIN PRODUCT FEATURES
The buyer becomes familiar with the main product features on the superknjiga.shop website
Etno Nova j.d.o.o. reserves the right to change information, including product prices and special offers on the website without prior notice.
Next to the product image is a description of the main product features and its price including VAT.
Prices, payment terms and special offers are valid only at the time of order and/or payment.
CONTRACT CONCLUSION PROCEDURE
The purchase is made on the Etno Nova j.d.o.o. superknjiga.shop website by filling out the form provided for this purpose. When filling out the form, the buyer is obliged to enter all the information requested from him. The purchase can be made with the buyer’s confirmation that he has previously read and understood the General Terms and Conditions of Business and that he has agreed to them and that he is aware that this is an order with an obligation to pay. The purchase is possible 24 hours a day, 7 days a week. Etno Nova j.d.o.o. is not responsible for the costs of using computer equipment and telecommunications services necessary to access the service. The buyer will be notified by e-mail of the order confirmation (receipt of an electronic message containing the buyer’s offer) and the shipment.
In the event that Etno Nova j.d.o.o. is unable to deliver any of the ordered products for any reason, an employee of Etno Nova j.d.o.o. will contact the buyer by phone or e-mail for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.
The purchase of products and/or services on behalf and for the account of minors or persons deprived of legal capacity (fully or partially) may only be requested by their legal representatives.
The purchase is made by ordering available products that the buyer chooses based on the photo and basic description. The photos are illustrative in nature and do not always correspond in all details to the available products. The purchase is made in a few simple steps in the comfort of the buyer’s home, from anywhere in the world.
Product searches are possible according to various criteria. By entering a specific term in “Search”, products related to the specified term will appear. The buyer can select a specific product that interests them and read the available product description in order to be able to independently decide whether the product meets their needs. The buyer selects products from the superknjiga.shop product catalog, which is organized by product type.
The product order is made electronically. By clicking on the “Add to Cart” icon, the selected product is added to the cart. By placing the product in the cart, the product is not reserved, ordered, or purchased. The buyer can continue adding products by clicking on “Continue Shopping” or review the cart by clicking on “View Cart” or complete the product selection process by clicking on “Complete Purchase”. When the buyer completes the product selection process by clicking on “Complete Purchase”, he will be redirected to a page where he selects the payment method, delivery method, enters the code if he has a coupon or gift certificate, and makes additional notes if he has any, e.g. if he wants an R1 account. The purchase cannot be continued without checking the box “I agree to the General Terms and Conditions”, by checking which the buyer confirms that he has read and understood these General Terms and Conditions and that he agrees with them, and by checking the box “I am aware that the order includes an obligation to pay”. By clicking on “Change cart contents”, the buyer can change the contents of the cart. If the buyer agrees to purchase the products in the cart, he can click on the “Pay” icon. After the buyer places the order by clicking on the “Pay” icon, the seller will send the General Terms and Conditions to the buyer’s email address along with an order confirmation and an order number confirming that the buyer’s order has been received and is in the processing process.
The seller will send the buyer a confirmation of the concluded purchase contract to his email address along with a confirmation that the shipment has been sent, that is, that the buyer can pick it up at the Etno Nova j.d.o.o. branch and instructions on picking it up. If the buyer does not receive the ordered products that he paid for within 20 working days (Saturday, Sunday and holidays excluded) from the payment made, or 20 working days (Saturday, Sunday and holidays excluded) from the conclusion of the purchase contract with the agreed payment upon receipt, he is obliged to notify the same to the email address info@superknjiga.com.
If the buyer has not received the purchase confirmation via email within 72 hours or it is not possible to access the service in the manner specified in the email, he is obliged to contact the seller at the email address info@superknjiga.com.
In the event that Etno Nova j.d.o.o. is unable to deliver any of the ordered products for any reason, an employee of Etno Nova j.d.o.o. will contact the buyer by phone or email for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.
GENERAL INFORMATION
Users or customers are required to familiarize themselves with the General Terms and Conditions of the website before using the superknjiga.shop website owned by Etno Nova j.d.o.o. If they have additional questions or ambiguities related to the General Terms and Conditions, they can contact the e-mail address info@superknjiga.com.
By accessing the website or using any part of its content, the user accepts the General Terms and Conditions of the website, as well as all other rules and conditions of use of the website in question and the services provided through it. Users agree that they will not use the website in a way that harms the authors or third parties, and accept all risks of using the website and services. If the user does not agree with the above, he is required to stop using the website and the services provided through it.
The content of the website is protected by copyright. Changing, lending, selling or distributing content is possible only with the prior written permission of Etno Nova j.d.o.o.
Etno Nova j.d.o.o. enables the use of the website in the best possible way. This includes: monitoring server operation, expanding capacity according to the number of users, supporting users, and eliminating possible errors and problems in the system. does not assume responsibility for possible problems in the operation of the pages and services. Etno Nova j.d.o.o. cannot guarantee that the use of the website will not be interrupted or without errors. The user agrees that access to the website may sometimes be interrupted or temporarily unavailable.
Users use the website at their own risk. Etno Nova j.d.o.o. is in no way responsible for any damage that the user may suffer from using the website. The authors and other natural or legal persons involved in the creation, production and distribution of the website are not responsible for any damage resulting from the use or inability to use it.
Etno Nova j.d.o.o. reserves the right to disable access to the website to users in the event that it is assessed that it is being used in an inappropriate manner. Etno Nova j.d.o.o. reserves the right to deny access to the website to anyone, based on its own assessments. The user undertakes to use the website in a way that does not endanger the resources and services in their entirety. Inappropriate use of the website is prohibited and results in termination of access to it.
The user is obliged to keep their user account information confidential, and is fully responsible for all damage caused by unauthorized use of their user account.
Etno Nova j.d.o.o. reserves the right to change or amend the General Terms and Conditions at any time. Changes shall enter into force on the date of publication on the website. Continued access to the website or use of any part of its content shall be deemed consent to the changed or amended General Terms and Conditions. Etno Nova j.d.o.o. recommends periodically checking the General Terms and Conditions to familiarize themselves with any possible changes.
Etno Nova j.d.o.o. reserves the right to change, amend or terminate any part of its business at any time and without prior notice, including the website, or any part thereof, services, subpages or services provided through them. The right in question includes, but is not limited to, changing the time of availability of content, availability of new data, method of transmission, as well as the right to access or use the website.
It is the user’s duty and obligation to use the website in accordance with positive regulations and general moral and ethical principles. Etno Nova j.d.o.o. has the right to control the content of the website at any time to ensure compliance with the General Terms and Conditions and positive regulations. Amendments to the General Terms and Conditions are valid immediately upon publication on the website.
PAYMENT AND DELIVERY
PRICE OF THE PRODUCT, PAYMENT METHOD AND SHIPMENT OF THE PRODUCT
The buyer undertakes to pay for the ordered products using one of the following payment methods:
By credit or debit card – payment directly via the Internet, using the following card payment services: Visa Electron, Visa GOLD, MasterCard, Maestro, Visa and Diners.
In the case of payment by credit card, general payment and e-banking, payment must be made no later than the deadline specified in the email confirming that the contract has been concluded.
Payment on delivery (upon receipt of the shipment) – allows the buyer to pay the order amount to the delivery person upon delivery to the address. Payment on delivery is made exclusively in cash, i.e. the amount cannot be paid by credit card.
By payment to the account – the information necessary for payment is sent to the email address specified in the order, including the account number to which the buyer should pay the order amount. The buyer can make the payment using internet banking or by paying at a bank branch, post office, at FINA, etc. After receiving the buyer’s payment, the ordered products are sent to the address indicated in the order.
The purchase agreement is concluded at the moment of accepting the buyer’s offer, and the product will be shipped to the delivery service within 2-4 business days (Saturday, Sunday and public holidays excluded) upon receipt of the purchase price payment, except for paying for the product by cash on delivery.
If the buyer chooses the cash on delivery payment method, the purchase agreement is concluded at the moment of accepting the offer, and the product will be shipped to the delivery service within 2-4 business days (Saturday, Sunday and public holidays excluded) after concluding the purchase agreement.
The product will be delivered to the buyer on the territory of the Republic of Croatia within 2-4 business days (Saturday, Sunday and public holidays excluded) from the time the product is handed over to the delivery service.
The buyer is obliged to request an R1 invoice when completing the order; subsequent requests for an R1 invoice will not be accepted.
If payment is made by bank transfer (wire transfer or internet banking), the buyer is obliged to use the payment details received by e-mail from the seller.
The agreed purchase price includes all taxes and duties and is expressed in euros
BASIC DELIVERY INFORMATION – under revision!
For customers from all over Croatia, delivery for all orders over xx€ is free.
For deliveries that do not meet the free delivery requirement, we charge xx€ (including VAT), regardless of the weight of the shipment and the distance of the delivery location.
Etno Nova j.d.o.o. delivers the order within the deadlines specified under “Product price, payment method and product shipping”.
Product delivery is carried out via courier services with which we have a contractual relationship. Also, the buyer can pick up the shipment in person at one of the Etno Nova j.d.o.o. branches located at: Palinovečka ulica 43, Zagreb
Etno Nova j.d.o.o. Before each delivery or handover of the product, the customer checks the correctness of the ordered product.
DELIVERY COSTS
The delivery costs are paid in full by the buyer, unless otherwise stated on the superknjiga.shop website. Etno Nova j.d.o.o. delivers within the Republic of Croatia.
Buyers are obliged to collect the shipment and inspect it in front of the delivery person, or in front of the seller in one of the Etno Nova j.d.o.o. branches if the goods are collected in one of the Etno Nova j.d.o.o. branches, in order to avoid subsequent complaints due to the possibility of damage to the shipment during delivery.
If Etno Nova j.d.o.o. is unable to deliver the ordered product, it will inform the buyer. The buyer can cancel the order or wait until the product is available again. If Etno Nova j.d.o.o. is unable to deliver the product within the agreed period, it will inform the buyer, who is obliged to allow him a reasonable additional period for fulfilling the purchase contract.
If the buyer does not take delivery of the product or refuses to take delivery of the product without a valid reason, Etno Nova j.d.o.o. reserves the right to demand compensation for handling, transport and other possible costs.
STATEMENT ON RETURN OF GOODS
When taking delivery of the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, or refuse to accept a shipment with visible external damage.
superknjiga.shop will, based on a request for return or exchange, refund the user’s funds to the account or replace the product with a new one within fourteen (14) days from the date of receipt of the returned product at the warehouse.
In the event that the replacement product is not in stock, only a refund is possible. The return of delivered products is made by delivery to the address: Etno Nova j.d.o.o., Palinovečka ulica 43, Zagreb. In the event of a complaint, (in accordance with NN19/22, Art. 60 and 84) the user bears the costs of return. The user is obliged to return the delivered products in the condition in which they were delivered to him in the original packaging (commercial packaging in which the goods were delivered) with the shipping note and invoice.
RIGHT TO UNILATERALLY TERMINATE THE PURCHASE AGREEMENT
UNILATERALLY TERMINATE THE PURCHASE AGREEMENT
The consumer may unilaterally terminate the contract within 14 days without giving any reason.
The 14-day period begins on the day the consumer or a third party designated by the consumer, who is not the carrier, receives the product.
If the consumer orders multiple products that need to be delivered separately in one order, or if the goods are delivered in multiple pieces or multiple shipments, the 14-day period begins on the day the consumer or a third party designated by the consumer, who is not the carrier, receives the last piece or shipment of the product.
If regular delivery of the goods has been agreed over a certain period, the 14-day period begins on the day the consumer or a third party designated by the consumer, who is not the carrier, receives the first piece or shipment of the product.
If the consumer is not informed of the right to terminate the contract, the consumer’s right to unilaterally terminate the contract shall expire 12 months after the expiry of the 14-day period.
If the seller has provided the consumer with notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract shall expire 14 days after the consumer received that notice.
In order for the consumer to exercise the right to unilaterally terminate the contract, the consumer must notify the seller of his decision to unilaterally terminate the contract before the expiry of the 14-day period by an unambiguous statement sent by post to the following address: Palinovečka ulica 43, Zagreb – or by e-mail to: info@superknjiga.com, stating his name and surname, address, telephone number, fax number or e-mail address, and the consumer may, at his own discretion, also use the example of the form for unilaterally terminating the contract attached below. A copy of the form for unilateral termination of the contract can be filled in electronically by the consumer by clicking on unilateral termination of the contract. The seller will send the consumer confirmation of receipt of the statement on unilateral termination of the contract without delay, by e-mail. In the event of termination of the contract, each party is obliged to return to the other party what it has received under the contract. Except where the seller has offered to collect the goods returned by the consumer himself, the seller must make a refund only after the goods have been returned to him, or after the consumer has provided him with proof that he has sent the goods back to the seller, if the seller was informed of this before receiving the goods. The seller is not obliged to make a refund for additional costs resulting from the consumer’s explicit choice of the mode of transport. The seller must make a refund using the same means of payment that the consumer used when making the payment, unless the consumer expressly agrees to another means of payment, and provided that the consumer is not obliged to pay any additional costs for such a refund.
Unless the seller has offered to collect the goods returned by the consumer himself, the consumer must return the goods without delay and at the latest within 14 days from the day on which he informed the seller of his decision to terminate the contract.
The consumer is deemed to have fulfilled his obligation to return the goods on time if, before the expiry of the deadline, he sends the goods or hands them over to the seller or to a person authorised by the seller to receive the goods.
All direct costs of returning the goods shall be borne by the seller. The consumer is liable for any diminished value of the goods resulting from handling of the goods other than that which was necessary to establish the nature, characteristics and functionality of the goods.
In order to establish the nature, characteristics and functionality of the goods, the consumer may handle the goods and examine the goods exclusively in the manner customary when purchasing goods at the seller’s premises. The consumer may not use the goods that the buyer intends to return within 14 days or take any other actions that would reduce the value of the goods.
During the period in which the consumer exercises the right of return, the goods must be kept with due care, that is, he must behave as a particularly careful and conscientious person. In the event of a decrease in the value of the product resulting from handling the product, the seller will be charged from the amount of the purchase price received in proportion to the decrease in the value of the goods according to his own assessment, taking into account the objective criteria of each individual case.
In order to make it easier for the consumer to draw up a written termination of the contract, below is an information form for unilateral termination of the contract, which the consumer can fill out and send to the seller’s address Palinovečka ulica 43, Zagreb or via electronic mail to the e-mail address . The consumer can also complete the termination of the contract by clicking on the link indicated above.
The right to terminate the purchase contract is not permitted in the following cases:
the subject of the contract is goods that are made to the consumer’s specifications or that are clearly tailored to the consumer, the subject of the contract is sealed goods that are not suitable for return for health or hygiene reasons, if they were unsealed after delivery, the subject of the contract is goods that, due to their nature, are inseparably mixed with other things after delivery, the consumer specifically requested a visit from the trader to perform urgent repairs or maintenance work, provided that if during such a visit, in addition to the services that the consumer expressly requested, the trader provides other services or delivers other goods than those necessary for performing urgent repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to those additional services or goods. When the buyer is a legal person, the section of these General Terms and Conditions entitled “Right to unilaterally terminate the contract” does not apply to him. In the case of legal persons, the Obligations Act and the Electronic Commerce Act apply.
NOTICE ON THE METHOD OF WRITTEN CONSUMER COMPLAINT
All complaints in accordance with Article 10 of the Consumer Protection Act may be sent by post to Palinovečka ulica 43, Zagreb or by e-mail to the e-mail address info@superknjiga.com or in person at the seller’s business premises at Palinovečka ulica 43, Zagreb.
In order for Etno Nova j.d.o.o. to respond to a written complaint that was not sent by e-mail, consumers are asked to provide accurate information about their name and surname and the address to which the response will be delivered. The response to the consumer’s complaint must be provided in writing by law no later than 15 days from the date of receipt of the complaint. In the event of a dispute, Etno Nova j.d.o.o. and the consumer will resolve the dispute amicably, and if this is not possible, the competent court according to the Seller’s registered office shall have jurisdiction, applying Croatian law. Dispute resolution is possible before the Court of Honor of the Croatian Chamber of Commerce or other mediation centers.
Consumer disputes can be resolved through the ODR platform of the European Commission (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR)
If the consumer accepts the General Terms and Conditions, he also accepts all other conditions stated on the website and all other provisions stated on that website. If the consumer does not agree with any part of the pre-contractual notice or the General Terms and Conditions, he is asked not to use the website and not conclude a purchase contract.
Etno Nova j.d.o.o. reserves the right to change these General Terms and Conditions and the rules without prior notice. The General Terms and Conditions are in accordance with the laws of the Republic of Croatia.
If the buyer is a legal entity, the rules on consumer protection prescribed by the Consumer Protection Act do not apply to him.
The rules on written consumer complaints do not apply to legal entities, to which the Obligations Act and the Electronic Commerce Act apply.
STATEMENT ON RETURN OF GOODS
When receiving the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, or refuse to accept a shipment with visible external damage.
Etno Nova j.d.o.o. will, based on a request for return or exchange, refund the user’s funds to the account or replace the product with a new one within fourteen (14) days from the date of receipt of the returned product at the warehouse.
In the event that the replacement product is not in stock, only a refund is possible. The return of the delivered products is made by delivery to the address: Etno Nova j.d.o.o., Palinovečka ulica 43, Zagreb. In the event of a justified complaint, superknjiga.shop bears the return costs.
The user is obliged to return the delivered products in the condition in which they were delivered to him in the original packaging (commercial packaging in which the goods were delivered) with the shipping note and invoice.
WARRANTY AND SERVICE CONDITIONS
If a specific product has a warranty or is subject to service conditions, this is highlighted in the description of that product. The rights under the warranty card can only be exercised upon presentation of the warranty card and invoice and during the warranty period.
